Return & Refund Policy

Effective Date: 24-05-2025

Thank you for shopping with Dejure Wellness. Your satisfaction is important to us. If you are not entirely happy with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unopened, unused, and in its original packaging.
  • The return request must be made within 7 days of delivery.
  • The product must be in a resellable condition (no damage, tampering, or broken seals).

For health and hygiene reasons, we do not accept returns of any opened, used, or tampered wellness products.

2. How to Request a Return

To initiate a return, please contact our support team:

Include:

  • Your order number
  • The reason for return
  • Clear photos of the item (if damaged or defective)

Once your return is approved, we will provide you with return shipping instructions.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographic evidence. We’ll verify the issue and offer a replacement, exchange, or full refund, depending on the situation.

4. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Opened or used wellness supplements
  • Products purchased during a sale or promotion (unless damaged)
  • Gift cards or promotional items

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed to the original method of payment within 5–7 business days. Shipping charges are non-refundable.

If your refund is delayed or missing, please check with your bank first, then contact us if needed.

6. Cancellations

You may cancel your order within 12 hours of placing it or before it is shipped. Once shipped, the order cannot be canceled and must follow the return process.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us with your order details.

8. Contact Us

For questions about your return, refund, or exchange:

Dejure Wellness